FAQ's

Are your products suitable for sensitive skin?
Yes. All our formulas are designed for sensitive skin: fragrance-free, minimalist in ingredients, and free from PEGs and silicones.

Are they dermatologically tested?
Huile Lavante and Loción Hidratante are dermatologically tested. Huile de Lumière Sublimée is a 100% natural oil that has not required this testing.

Where are your products made?
In Spain. Pink Paris Atelier is a brand born in Barcelona.

How should I use each product?
You'll find detailed instructions for use on each product's packaging. If you have any questions, write to us and we'll be happy to help.

How long does delivery take?
Delivery times are estimated and may vary by destination. You'll receive a tracking email as soon as your order leaves our hands.

What should I do if I haven't received my order?
If your order hasn't arrived within the expected time, write to us at atelier@pinkparisatelier.com with your order number and we'll look into it.

Can I return a product if it's not right for me?
You have 14 calendar days from receipt of your order to withdraw from your purchase. For hygiene reasons, this does not apply to cosmetic products that have been unsealed. See our returns policy for full details.

Are the packagings recyclable?
Yes. You'll find specific recycling instructions for each package printed on the packaging itself.

What payment methods do you accept?
We accept credit/debit cards and the payment methods available at checkout in our store.

Do products arrive gift-ready?
Our skincare products (Huile de Lumière, Huile Lavante, Loción Hidratante) do not arrive gift-wrapped. Our Gift Boxes, like Hýlē Box, are designed to be gifted as they are. If you need help preparing a gift or would like a personalized card, write to us and we'll take care of it.

How do I know if an ingredient might cause an allergic reaction?
You'll find the full ingredient list (INCI) on each product's packaging. If you have a known allergy, we recommend checking it before use, or writing to us if you have any questions.

Can I request something custom or outside the catalog?
We're a boutique, and that means every client truly matters to us. If you need something special — a different quantity, a specific combination, or something you don't see in the shop — write to us at atelier@pinkparisatelier.com and we'll see how we can make it happen.

Have a question that's not here?
Write to us at atelier@pinkparisatelier.com or on WhatsApp at +34 663 28 94 53 — we respond personally.